Saturday 19 December 2015

Letter to ED(CRM) by LIAFI


LIAFI-SG/CO-187/15            `                                                                                                               19 December 2015
Shri. T.C. Suseel Kumar
Executive Director (CRM)
C.R.M. Department, 5th Floor, (west Wing)
Central Office, “Yogakshema”,
L.I. C. of India, Jeevan Beema Marg,
MUMBAI-400 021

Dear Sir,
Sub: Empowering Empowered Agents-Reg

We requested the Management the necessity and importance of empowering the Empowered Agents. We request you to consider the following suggestions and implement the same:

1.       To display the date of birth, nature of age proof and name of nominee in the status.
2.       To generate Status Report similar to Branch Office Status Report.
3.       To effect change of address.
4.       To effect Change of Nomination.
5.       To facilitate issue of Consolidated Premium Paid Certificate for Income Tax purposes.
6.       To remit premia collected within 48 hours excluding holidays.
7.       To issue loan quotation and second loan quotation after deducting the previous loan.
8.       To display loan interest for previous and current loans.
9.       To accept loan interest and loan repayment.
10.    To accept COC Premia.
11.    To accept Cash or DD for Cheque Dishonoured Cases.
12.     To permit S.R. Amount up to Rs. 10/-
13.     To provide functioning of Claims Enquiry Window.
14.    To provide Loan Status Window   

L.I.C. is spending Crores of Rupees on Satellite Offices whose functions at present are mostly similar to Empowered Agents. In fact these offices are nothing but Collection Points. Mini Offices are being run at huge expenditure by LIC without much benefit to the Agent. We hope you will take special interest in implementing the points raised by us.

I am herewith enclosing our earlier letter regarding the BMMIS Module. Kindly do the needful.


Thanking you,
Sincerely yours,
For Life insurance Agents’ Federation of India

Secretary General